Return & Refund Policy
Due to the nature of sealed products in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right (info@pokepas.ch).
Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Email info@pokepas.ch with the subject line: "Cancel Order #..."
Shipping Policy
We ship worldwide. Orders typically ship within 24 hours of payment (if items are in stock).
Please expect the following costs and time for shipping:
Switzerland
3-4 Business Days
10 CHF if order is below CHF 200
Free shipping if order is at least CHF 200
Europe
7-10 Business Days
19 CHF
Rest of the World
10-18 Business Days
35 CHF